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How we handle your account information

When you open an account with 918ki55, we collect and protect the personal details you share during registration and gameplay.

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918ki55 How we handle your account information
REACH US

Contact us about your privacy rights

If you have questions about how we handle your data, want to review the information we hold, request corrections, or ask us to delete your account…

Live chat Open the chat widget in the lower right corner of any page and select…
Email support Send your privacy question or data request to the support address shown in your…
Account settings Log in and navigate to Settings, then Data & Privacy to view a summary…
DATA HANDLING

How we protect and manage your information

We built 918ki55 with data security and user control at the centre. Payment details for Touch 'n Go, GrabPay, Boost dan FPX are encrypted during transmission and stored in compliance with payment-card…

What we collect

Registration data includes your full name, email, phone number, date of birth, and Malaysian state for age and location verification. Transaction records capture deposit and withdrawal amounts, timestamps, payment method identifiers for Touch 'n Go, GrabPay, Boost or FPX, and processing status. Gameplay logs track the tables and slots you visit, bet sizes, session duration, and device type to personalise recommendations and identify irregular patterns that may indicate account compromise or fraud.

How we use it

We process your data to verify identity during registration and withdrawal requests, route deposits through the correct payment gateway, enforce account limits set by you or required by local regulations, and send transactional notifications such as deposit confirmations or withdrawal status updates. Aggregated, anonymised statistics help us understand which game categories are accessed most from George Town and Ipoh so we can prioritise server capacity and content licensing in those regions.

Retention periods

Active account data remains accessible while your account is open. After you request account closure, we retain core identity and transaction records for seven years to comply with financial audit and anti-fraud obligations under Malaysian regulations, then securely delete them. Session logs and device identifiers are purged after 90 days unless flagged for an ongoing security investigation. Marketing preferences are removed immediately upon opt-out.

Third-party sharing

We share only the minimum data required with payment processors to complete Touch 'n Go, GrabPay, Boost and FPX transactions, game-studio platforms to load your balance into live tables and slot sessions, and identity-verification services to confirm age and location during registration. These partners operate under strict data-processing agreements and are prohibited from using your information for purposes beyond the services they provide to 918ki55. We do not sell or lease personal data to advertisers or data brokers.

Your rights

You can request a copy of all personal data we hold, ask us to correct outdated or incorrect details, withdraw consent for marketing communications, or instruct us to delete your account and associated records. Deletion requests are processed within 14 days after identity verification; note that some financial records must be retained for regulatory compliance even after account closure. You also have the right to lodge a complaint with relevant data-protection authorities if you believe we have mishandled your information.

Cookies and tracking

We use session cookies to keep you logged in, functional cookies to remember language and currency preferences, and analytics cookies to measure page-load speed and lobby navigation paths. Third-party cookies from game studios may appear when you launch a slot or live table; those are governed by each provider's own privacy policy. You can block or delete cookies through your browser settings, though doing so may prevent certain features—such as auto-login or personalised game shortcuts—from working correctly.

Privacy policy frequently asked questions

Below are answers to the most common questions we receive about data collection, user rights, and account security on 918ki55. If your question isn't covered here, reach out through live chat or email support and we'll respond with specific guidance for your situation.

We collect your full name, email address, phone number, date of birth, and Malaysian state during registration to verify that you meet age requirements and are accessing the platform from a location where our services are available under local law. Payment details for Touch 'n Go, GrabPay, Boost or FPX are captured when you make your first deposit, along with device identifiers and IP addresses for fraud prevention.

Payment credentials are encrypted using industry-standard TLS during transmission between your device and our servers, then stored in tokenised form so that full card or e-wallet details are never held in plain text. Touch 'n Go, GrabPay, Boost and FPX transactions are processed through certified third-party gateways that maintain their own compliance with payment-security standards, and we receive only confirmation tokens and transaction identifiers needed to credit your account.

Yes. Log in to your account, go to Settings and then Data & Privacy, and select Download My Data. We'll compile a report containing your registration details, transaction history, gameplay logs, and any support correspondence, then email it to your registered address within 72 hours. You may also submit a data-access request through live chat or email support if you cannot log in.

Navigate to Settings, then Profile, and edit your phone number, email address, or state information directly. Changes to your registered name or date of birth require identity verification through support; send a request via live chat or email with a scanned identity document, and our compliance team will review and apply the update within two business days once your identity is confirmed.

When you request account closure, we immediately lock your login credentials and stop all marketing communications. Core identity records and transaction logs are retained for seven years to meet regulatory audit and anti-fraud obligations in Malaysia, after which they are securely deleted. Session data, device identifiers, and gameplay logs not required for compliance are purged within 14 days of account closure.

We share only essential data with payment processors to complete Touch 'n Go, GrabPay, Boost and FPX transactions, with game-studio platforms to authenticate your session when you launch a slot or live table, and with identity-verification services during registration. These partners are bound by data-processing agreements and may not use your information for any purpose beyond the specific service they provide. We do not sell personal data to marketers or data brokers.

Click the unsubscribe link at the bottom of any promotional email, or log in and go to Settings, then Notifications, and toggle off marketing messages. Your preference is updated immediately, though you may still receive transactional emails—such as deposit confirmations, withdrawal status updates, and security alerts—because those are required to operate your account safely. If you want to stop all communication, you must close your account through support.

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